Frequently Asked Questions
Everything you need to know about your OzTerrain experience.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags still attached. Sale items are eligible for store credit only.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At OzTerrain, we prioritize durability and ethics. We use a mix of organic cotton and recycled synthetics to ensure our fashion is both high-quality and environmentally conscious.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for your convenience.